Learn These Steps = Pass Any Exam 1️⃣ Identify the problem. Example: User says, “My Wi-Fi’s broken.” You ask questions: Is it just your device? When did it start? 2️⃣ Establish a theory of probable cause. Maybe it’s the router. Maybe it’s the NIC driver. Don’t assume, test it. 3️⃣ Test the theory. You connect a phone to the same network, it works. So, now you know it’s not the router. 4️⃣ Establish a plan of action & implement the solution. Reinstall the NIC driver, update firmware, or replace a

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