Integration with other channels, such as the insured portal or additional chat sessions, to trigger specific insurance ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Stepping up to lead the charge was Rohan Salvi, appointed as Dialogflow CX Architect. His challenge was the professional ...

SCOTTSDALE, AZ / ACCESS Newswire / October 9, 2025 / Post Savage has introduced an advanced voice automation system, Post Savage AI, transforming how plumbing, HVAC, and home-service businesses manage ...

Yard Force showcased a comprehensive lineup at TOOL JAPAN 2025, with localized products, services, and after-sales support ...

The new secure calling feature enables clients to connect directly with bankers, eliminating traditional identification, IVR ...

AUSTIN, Texas, Oct. 8, 2025 /PRNewswire/ -- Hahn Labs, a leader in data-driven marketing and AI innovation, today announces ...

The $250m government agency set up to probe allegations of war crimes against Australian Special Forces in Afghanistan has ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...

The Los Angeles Rams entered their Thursday night matchup with the San Francisco 49ers as heavy favorites to win and start 4-1. Unfortunately for the Rams, self-inflicted wounds and a terrific ...