Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

Exploring the challenges faced by seniors in the digital world, from OTPs to biometrics, CAPTCHA, IVR, and chatbots.

The new secure calling feature enables clients to connect directly with bankers, eliminating traditional identification, IVR ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

With collecting payments in the headlines nowadays, REPAY announced a new integration with Emotive Software this week. The ...

Repay Holdings Corporation (NASDAQ: RPAY) ("REPAY"), a leading provider of vertically-integrated payment solutions, today announced a new integration with Emotive Software, a groundbreaking all-in-one ...

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...

British Gas customers have until October 14 to submit their meter readings. British Gas advises: "The quickest way to give a ...

Increased demand for silver for industrial purposes has driven prices up and companies are now looking to bring new mines ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...