Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

AutoNurture.ai announces the appointment of Martin McKeaveney as CTO, reinforcing their push into the European energy sector ...

AUSTIN, Texas, Oct. 8, 2025 /PRNewswire/ -- Hahn Labs, a leader in data-driven marketing and AI innovation, today announces ...

The new secure calling feature enables clients to connect directly with bankers, eliminating traditional identification, IVR ...

Invesco Mortgage Capital gets rated hold for my initial coverage of this stock. Upside could come from lower Fed rates and demand spark for mortgages, as well as a continued trend of strong profit ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient engagement offerings with the introduction of NextGen® Navigator, a new ...

Stepping up to lead the charge was Rohan Salvi, appointed as Dialogflow CX Architect. His challenge was the professional ...

SCOTTSDALE, AZ / ACCESS Newswire / October 9, 2025 / Post Savage has introduced an advanced voice automation system, Post Savage AI, transforming how plumbing, HVAC, and home-service businesses manage ...

These startups are shaking up customer interactions and enterprise automation through advanced voice technologies.

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.