Meta-owned chat app WhatsApp changed its business API policy this week to ban general-purpose chatbots from its platform. The ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Abstract: The study explores the factors influencing user adoption of AI-based chatbots in the travel sector. The effects of constructs like perceived trust, perceived enjoyment, technological anxiety ...

Abstract: Customer service has historically been plagued with issues such as long call wait times, unavailability for real-time queries, inconsistent responses, poor engagement, and lack of ...