Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, today announced it was recognized as a Major Contender ...

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...

Glia, the leader in AI interactions for banking, today announced its next-generation Voice AI at the company’s annual ...

Success in a ballot has given CGN Resources two tenements along strike from multi-million-ounce gold deposits in WA’s Leonora ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...

These findings come alongside nearly one in three small businesses (32%) saying they are doubling down on customer experience (CX) to strengthen loyalty and resilience in the face of economic ...

Salesforce, the world’s No. 1 AI CRM, this week announced the general availability of Agentforce 360, the culmination of a ...

Notably, the placement of ~238 million at 4.2c per share was made at a rare 8.6% premium to the 15-day volume weighted average price of the company’s shares – a ... Investigator Resources (ASX:IVR) ...

Technology conferences often follow a familiar arc. Product launches. Customer stories. A few bold predictions. But at Twilio Signal 2025, something more ambitious was underway: a reframing of what ...

Invesco Mortgage Capital (IVR) ended the recent trading session at $7.38, demonstrating a +2.22% change from the preceding day's closing price. The stock exceeded the S&P 500, which registered a gain ...

Remote work is alive and well, at least for now. These companies have embraced work-from-home as a permanent philosophy.