Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Since its creation and publication in 2003, the Net Promoter Score (NPS) has become the ...

Danone embedded workforce planning into business reviews and operating plans to make it a continuous, strategic capability.

You would be hard pressed to find any CEO publicly stating that their employees are NOT their most valuable asset. There is much evidence and scores of management books emphasising the importance of a ...

The connection between engaged associates and improved business results is, by now, undeniable. Gallup reports that organizations with more engaged employees are not only 10 percent more profitable ...