Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...
Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...
The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...
Retail Banker International on MSN
Discovery Bank launches in-app calling feature to combat fraud
The new secure calling feature enables clients to connect directly with bankers, eliminating traditional identification, IVR ...
The YC-backed startup has raised a $4.5 million seed round as it looks to win over more businesses by replacing cumbersome phone trees with AI-powered software.
Startup SuperDial picked up $15 million in series A funding as voice AI agents are poised to be the next big artificial intelligence investment in healthcare. The company, which initially was founded ...
History shows how the unfiltered human voice can move nations and inspire generations. On August 28, 1963, Dr. Martin Luther King Jr. delivered his iconic “I Have a Dream” speech—raw, real and deeply ...
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