With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...