The Hidden Cost Of Poor IVR Design

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...
TechRepublic

The Latest Call Center IVR Upgrades Are Slashing Wait Times

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...
TechRepublic

Out of 15 IVR Best Practices, You Only Need These 7

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
Forbes

10 Best Hotel Phone Systems

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...