If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Since February, when American Airlines created a stand-alone customer service division, it has announced a wide variety of product enhancements and passenger-friendly policies. Airlines editor Robert ...

Evidence of American's new emphasis on customer offerings manifested in February, when the airline created a standalone customer-experience organization. Photo Credit: American Airlines With a slew of ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Earlier this year, American ...